1. Overview
At Truzon Labs, we strive to provide exceptional service and value to our customers. This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations across our various services and products.
We understand that circumstances may change, and we aim to be fair and reasonable in handling refund and cancellation requests while maintaining the sustainability of our business operations.
2. Service Categories
Software as a Service (SaaS) Products
Our SaaS products include Meseji and other cloud-based communication platforms:
- • Monthly subscriptions: 7-day money-back guarantee
- • Annual subscriptions: 30-day money-back guarantee
- • Enterprise plans: Custom refund terms as per agreement
- • Free trials: No refund applicable (service is free during trial period)
Consulting Services
Professional consulting and advisory services:
- • Hourly consulting: Refund for unused hours with 48-hour notice
- • Project-based work: Refund based on work completed and deliverables provided
- • Retainer agreements: Pro-rated refund for unused portion with 30-day notice
Training and Workshops
Educational services and training programs:
- • Online courses: 14-day money-back guarantee
- • Live workshops: Full refund if cancelled 7 days before event
- • Corporate training: Custom cancellation terms as per agreement
3. Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- • Request must be made within the applicable refund period
- • Account must be in good standing with no violations of our Terms of Service
- • Refund request must include a valid reason for the request
- • For SaaS products, usage must be minimal (less than 20% of features used)
- • No fraudulent or abusive behavior detected
Important Note
Refunds are processed to the original payment method. Processing time may vary depending on your payment provider, typically 5-10 business days.
4. Cancellation Process
Subscription Cancellations
You can cancel your subscription at any time through:
- • Your account dashboard (recommended)
- • Contacting our customer support team
- • Email request to billing@truzonlabs.com
Cancellation Timeline
- • Immediate: Cancellation takes effect at the end of current billing period
- • Data Access: 30 days to export your data after cancellation
- • Account Deletion: Account permanently deleted after 90 days
5. Non-Refundable Items
The following items are generally non-refundable:
- • Setup fees and one-time implementation costs
- • Custom development work that has been delivered
- • Third-party licenses and integrations
- • Services consumed beyond the refund period
- • Promotional or discounted pricing (unless otherwise specified)
- • Domain registration and SSL certificate fees
6. Refund Request Process
To request a refund, please follow these steps:
Step-by-Step Process
- 1. Contact Support: Email billing@truzonlabs.com with your refund request
- 2. Provide Information: Include account details, reason for refund, and relevant documentation
- 3. Review Process: Our team will review your request within 2-3 business days
- 4. Decision Notification: You'll receive an email with our decision and next steps
- 5. Processing: If approved, refund will be processed within 5-7 business days
Required Information
- • Account email address and customer ID
- • Invoice number or transaction ID
- • Detailed reason for refund request
- • Supporting documentation (if applicable)
7. Partial Refunds
In certain circumstances, we may offer partial refunds:
- • Pro-rated refunds for unused subscription periods
- • Service credits for future use instead of cash refunds
- • Partial refunds for consulting services based on work completed
- • Downgrade options with credit for the difference
8. Dispute Resolution
If you disagree with our refund decision, you may:
- • Request a review by our senior management team
- • Provide additional documentation to support your case
- • Escalate through your payment provider's dispute process
- • Seek mediation through appropriate consumer protection agencies
9. Force Majeure
In cases of force majeure events (natural disasters, pandemics, government regulations, etc.) that prevent us from delivering services, we will:
- • Provide service credits for affected periods
- • Offer alternative delivery methods when possible
- • Consider full refunds for significantly impacted services
- • Communicate transparently about service disruptions
10. Policy Updates
We reserve the right to update this policy at any time. Changes will be communicated through:
- • Email notifications to active customers
- • Updates on our website with revision dates
- • In-app notifications for significant changes
Continued use of our services after policy updates constitutes acceptance of the new terms.
11. Contact Information
For refund requests or questions about this policy, contact us:
Billing Support: contact@truzonlabs.com
Customer Success: contact@truzonlabs.com
Address: Truzon Labs Billing Department
Jaunpur, Uttar Pradesh, India 222143