1. Overview
While Truzon Labs primarily offers digital services and software solutions, we occasionally provide physical products such as hardware devices, branded merchandise, and documentation materials. This policy outlines our shipping and delivery terms for these physical items.
Please note that most of our core services are delivered digitally and do not require physical shipping.
2. Shipping Coverage
Domestic Shipping (United States)
- • All 50 states and Washington D.C.
- • Alaska and Hawaii (additional fees may apply)
- • U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands)
- • Military APO/FPO addresses
International Shipping
- • Canada and Mexico
- • European Union countries
- • United Kingdom
- • Australia and New Zealand
- • Select Asian markets (Japan, Singapore, South Korea)
- • Other countries available upon request
Important Note
International shipping may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient.
3. Shipping Methods and Timeframes
Domestic Shipping Options
Standard Shipping
5-7 business days
Free for orders over $100
Expedited Shipping
2-3 business days
$15.99 flat rate
Express Shipping
1-2 business days
$29.99 flat rate
Overnight Shipping
Next business day
$49.99 flat rate
International Shipping Options
Standard International
10-15 business days
Starting at $25.99
Express International
5-7 business days
Starting at $49.99
4. Order Processing
Orders are typically processed within 1-2 business days after payment confirmation:
- • Order Confirmation: Immediate email confirmation upon order placement
- • Payment Processing: 1-2 hours for credit card payments
- • Inventory Check: Verification of product availability
- • Packaging: Secure packaging and quality control
- • Shipping Notification: Email with tracking information
Business Days
Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will be processed on the next business day.
5. Shipping Costs
Domestic Shipping Rates
- • Orders under $100: $8.99 standard shipping
- • Orders $100 and above: Free standard shipping
- • Expedited and express shipping: Flat rates as listed above
- • Oversized items: Additional fees may apply
International Shipping Rates
International shipping costs are calculated based on:
- • Destination country
- • Package weight and dimensions
- • Shipping method selected
- • Current exchange rates and fuel surcharges
6. Tracking and Delivery
All shipments include tracking information:
- • Tracking number provided via email within 24 hours of shipment
- • Real-time tracking available on carrier websites
- • Delivery confirmation for all packages
- • Signature required for orders over $500
Delivery Attempts
If delivery cannot be completed:
- • Carrier will attempt delivery up to 3 times
- • Package will be held at local facility for pickup
- • Customer notification provided for pickup instructions
- • Packages returned to sender after 15 days
7. Special Handling
Fragile Items
Electronic devices and fragile items receive special packaging:
- • Anti-static packaging for electronic components
- • Extra cushioning and protective materials
- • "Fragile" labeling on packages
- • Insurance coverage included
Large or Heavy Items
Items over 50 lbs or oversized packages:
- • Freight shipping may be required
- • Delivery appointment scheduling available
- • Additional handling fees may apply
- • White glove delivery service available
8. Shipping Restrictions
Certain items cannot be shipped to specific locations:
- • Lithium batteries: Restricted air shipping to some countries
- • Encryption devices: Export license requirements
- • Hazardous materials: Cannot be shipped via standard methods
- • Country-specific restrictions: Compliance with local regulations
9. Damaged or Lost Packages
If your package arrives damaged or is lost in transit:
- • Report damage within 48 hours of delivery
- • Provide photos of damaged packaging and items
- • We will file insurance claims with carriers
- • Replacement or refund provided upon claim approval
- • Lost packages: Investigation initiated after delivery window expires
10. Address Changes and Delivery Instructions
Address modifications and special delivery instructions:
- • Address changes: Must be requested before shipment
- • Delivery instructions: Can be added during checkout
- • Hold for pickup: Available at carrier facilities
- • Delivery to business addresses: Recommended for valuable items
11. Contact Information
For shipping-related questions or issues:
Shipping Support: contact@truzonlabs.com
Order Status: contact@truzonlabs.com
Address: Truzon Labs Fulfillment Center
Jaunpur, Uttar Pradesh, India 222143